SMS / Messaging Policy

Program Description

PawAIde sends SMS messages to two audiences:

• Pet parents: appointment reminders, vaccine due dates, lost-pet alerts, review requests from your pet care providers, and account notifications.
• Pet businesses: negative review alerts, new lead notifications, booking confirmations, and product updates.

How You Opt In

You opt in by checking the SMS consent box on the PawAIde Dashboard (pet parents) or during business registration (pet businesses), entering your mobile phone number, and submitting the form. We log the date and timestamp of every opt-in as proof of consent.

Message Frequency

Message frequency varies based on your account activity and notification preferences. Most users receive fewer than 10 messages per month.

Message and Data Rates

Message and data rates may apply. PawAIde does not charge you for the SMS messages themselves — any charges come from your mobile carrier under your plan.

Opt Out (STOP)

You can cancel SMS messages at any time by replying STOP to any message. After you reply STOP, we will send one confirmation message and you will not receive further SMS messages from us. To resume messages, reply START.

Help (HELP)

For help, reply HELP to any message or email support@pawaide.com.

Carriers

Supported carriers include AT&T, Verizon Wireless, T-Mobile, Sprint, Boost, U.S. Cellular, MetroPCS, and other major U.S. carriers. Carriers are not liable for delayed or undelivered messages.

Privacy

We do not sell, share, or rent your mobile phone number or SMS consent to third parties for marketing purposes. Phone numbers are used only to deliver the messages described above. See our full Privacy Policy for details.

Contact

Questions? Email support@pawaide.com.